In which city does Skyline Transfers operate?
• Skyline Transfers operate services between South East London
..and London’s two major airports, Gatwick and Heathrow.

What does Skyline Transfers offer?
• Skyline Transfers offers a frequent, reliable, door-to-door and
..hassle – free transfer.
• Skyline Transfers staff are courteous, professional and efficient.
• Skyline Transfers vehicles are all executive vehicles fitted with
..seatbelts, air-conditioning and satellite navigation systems.

What are Skyline Transfers hours of business?
• We operate 365 days a year.
• Reservations can be made as follows:
• • Via the telephone on +44 (0) 20 8771 8577
•••• Monday – Friday 9:00am to 5:00pm
•••• Saturday - 9:00am to 1:00pm
• • Via the website on www.skylinetransfers.com
•••• 24 hours
• • Via Fax on +44 (0) 8712369445
•••• 24 hours

What happens if my flight is delayed?
• Because we are a scheduled service, we cannot wait for delayed
..flights.

Do passengers need to confirm their return booking?
• It is advisable for clients to contact Skyline Transfers reservation
..by Telephone on +44 (0) 20 8771 8577, Fax on +44 (0) 8712369445
..or by email at reservations@skylinetransfers.com at least 48
..hours prior to departure.

Where are clients picked up at the airport?
• At the Airport Information desk at the various airport terminals
..by a uniformed Skyline Transfers staff holding a sign marked
..‘Skyline Transfers’.

Where are clients dropped off at the airport?
• Outside the correct departure terminal for their flight.

What is your customer care policy?
• Skyline Transfers endeavour to make a transfer as easy, reliable
..and enjoyable as possible.  If through our fault, our standards
..do not meet expectations we investigate every incident
..thoroughly and respond accordingly.

Why do I have to prepay?
• Prepayment has become the industry standard for travel related
..reservations.  Prepayment helps us reduce fraudulent ..
..reservations and keep costs down.  In addition, prepayment is a
..much easier and more convenient way for our clients to use our
..service.  We recognise that the majority of our clients prefer to
..pay for travel expenses by credit/debit card.

 Do you have special rates for children or senior citizens?
• Children under 3 years of age travel free on the understanding that
..a seat will not be required during the journey.
• For all other clients, our fare is the same.

Do you offer any discount?
• Yes, through our website, if you book online.
• You also make substantial savings by booking return trips.

Can we pay in cash?
• No, payments can only be made by cheque, debit or credit cards
..and postal orders.

How and when do I pay for my online booking?
• All credit card transactions are via our secure online payment
..provider ‘PayPal’.

Do you offer group discounts?
• Yes we do, our prices are already discounted; the higher the
..amount of passengers travelling from the same address, the lower
..the per passenger fare.

How much luggage can we take?
• Each passenger is allowed two suitcases each weighing up to 35
..kilos each, and one hand luggage weighing 5 kilos.
• Children under 3 years are allowed one suitcase weighing up to 15
..kilos and one hand luggage weighing up to 5 kilos.
• All suitcases and hand luggage must be to airline specification.  If
..you have any doubt, please contact us either on
..reservations@skylinetransfers.com or by Telephone on
..+44 (0) 20 8771 8577 or Fax on +44 (0) 8712369445.

 Do you charge extra for luggage?
•An excess charge is applied for large quantities or sizes of luggage.

How long does a transfer take?
• Journey times vary depending on traffic. Between the airports and
..South East London the average time is approximately 1 to 1 ½
..hours.

Can Skyline Transfers transfer clients with special needs?
• Skyline Transfers minivans are not fitted with wheelchair access
..equipment.
• Clients travelling with a wheelchair are advised that they must be
..able to board the vehicle on foot.
• The wheelchair should be collapsible.